Refund Policy
Last updated: 23 September 2026
Thank you for using Agrimee. This Refund Policy applies to every purchase made on our platform.
Merchant of record — Paddle
Every purchase on Agrimee is processed by Paddle.com Market Limited, our Merchant of Record (MoR). Paddle handles transactions, billing, and refund requests on our behalf.
Refund window
You have 14 days from the date of your payment to request a refund, including for a simple change of mind, without having to give a reason.
How to request a refund
You can request a refund in two ways: Directly through the Paddle purchase management portal: https://paddle.net By writing to us at support@agrimee.com — we will pass your request to Paddle for processing.
How a request is handled
Any request submitted within the 14-day period will be handled by Paddle under its Refund Policy. The refund is generally credited to the original payment method within a few business days.
Special cases
If a serious technical fault prevents normal use of the service, a refund may be granted even after the 14-day window, assessed case by case. The legal withdrawal or consumer-protection rights that apply in your country of residence remain fully in force and prevail over this policy when they are more favorable.
Disputes and chargebacks
Please contact us before starting a chargeback with your bank — that usually leads to a faster resolution. If a chargeback is opened, access to the service may be suspended temporarily while the case is reviewed.
Contact
Questions about this policy: support@agrimee.com